Q: Will you offer free coverage if there is breaking news?
A: Some breaking news will be available via our home page. In addition, please sign up for breaking news emails at latimes.com/newsletters.
Q: How do I know when I reach my story limit? Can I track the number of stories I have already read?
A: You will be asked to sign up for Unlimited Digital Access, at the standard rate, once you have reached your monthly limit. As you read through stories on latimes.com, on-screen notifications will keep you informed of when you are getting close to your limit of free stories, and when you have reached your limit. However, if you sign up now you can take advantage of this special offer at the low rate of $13 for 13 weeks of service. Click here to sign up now.
Q: Will I still be able to access The Times' articles through Facebook, Twitter, blogs or search engines?
A: Access to articles via these providers will remain unchanged for subscribers and non-subscribers alike. As long as a link or post on a social site is live, you will always be able to click through to that story. Subscribers can click through to an unlimited number of articles. For non-subscribers, however, please be aware that each click-through counts toward the article maximum.
Q: I enjoy commenting. Can I make and read comments without becoming a subscriber? Do they count toward my monthly article limit?
A: We encourage commenting and consider it an important part of the latimes.com community. In order to do so, you will be required to create a free registration. Registration is different from membership and can also be done at: latimes.com/membership. Please note that comments do not count toward the article maximum, nor does any content that you generate for the community, such as posting photos. You may continually check stories you have commented on and engage in discussions with other latimes.com visitors without increasing your article count.
Q: How do the mobile apps factor in?
A: The LA Times Apple and Android apps are free to download. If you don't have an Unlimited Digital Access subscription, upon reaching your limit of articles you will be asked to subscribe to Unlimited Digital Access at our standard subscription rate. If you already have a subscription please be sure to log in using the same email that is linked to your account and your access will carry over.
Q: What if I don't want to pay for a subscription- can I still read latimes.com for free? Is there a monthly article limit?
A: Visitors can continue to get breaking news, enjoy repeat visits to latimes.com's home page and take advantage of 5 free articles each calendar month. The free trial of the web site and the duration of the trial may vary by location and season. After you have reached your monthly limit, we will offer you our standard subscription rate to continue taking advantage of all that latimes.com has to offer. There are limited areas of the site you can enjoy without a subscription:
• latimes.com homepage
• LA Times Store
• Readers' Representative Journal
• Classifieds - Cars, Marketplace, Real Estate, Jobs, Rentals
• Legacy paid obituaries
• Games and crosswords
• About us
• Media kit
Q: Do articles that I am rereading count toward my story limit each time?
A: Visiting a story you've already read will only count once when viewed within the same calendar month.
Q: I like the crossword puzzle and games. Do I need to be a subscriber to access them?
A: Access to crosswords and games is unlimited. You do not need to be a subscriber.
Q: What about my latimes.com newsletters?
A: You can continue to register for and receive our email newsletters without becoming an Unlimited Digital Access subscriber. The newsletter itself does not count toward the monthly limit, but any stories you click through to on latimes.com will be counted. Visit latimes.com/newsletters to register for additional newsletters.
Unlimited Digital Access
Q: What is the Unlimited Digital Access program?
A: A Los Angeles Times Unlimited Digital Access subscription is your all-access pass to the best of Southern California news, culture, commentary and happenings. The benefits of joining include:
• A variety of subscription packages providing unlimited access to latimes.com and our distinctive and award-winning storytelling, investigative reports, commentary, in-depth local news, signature blogs, compelling photo galleries, original video content, and revealing data projects and analysis
• Home delivery options
• Daily eNewspaper, a digital replica of The Times print edition
• Unlimited access to LA Times subscription-based News App
• Subscriber privileges such as special opportunities at select Times events, early access to special news and information, unique money-saving discounts and deals, as well as giveaways and contests.
We have created an Account Management page so you can get the latest news on your benefits. It's also where you'll be able pick newsletters and alerts as well as manage other subscriber activities.
Q: I already have a subscription. What does this mean to me?
A: As a valued home delivery customer, your access to all that's available on latimes.com is unlimited and there is no additional cost. With a few simple registration steps, you can review the terms of your subscription, activate your account and begin to enjoy your benefits. Click here to get started.
Q: How much does it cost?
A: If you are already a customer, there is no additional cost. All of our print subscriptions include Unlimited Digital Access in the current subscription cost. All you need to do is connect your print and online accounts here.
If you are an avid latimes.com readers who doesn't currently receive home delivery, we offer a number of subscription packages that will enable you to receive unlimited access to all of The Times' award-winning news and information and subscription advantages mentioned above. For up-to-date pricing please click here.
Q: I'm not currently a subscriber, how do I get started?
A: Simply click here and type in your ZIP Code. Promotional rates for your area will automatically display. For instance, customers in Southern California can get home delivery every Sunday with Unlimited Digital Access to latimes.com.
Q: I want to share my Unlimited Digital Access with other people in my household. How do I do that?
A: You can connect up to five, separate email addresses to your Unlimited Digital Access account. To add an address, visit this page and go through the steps.
Q: Do you have any group, corporate or educational discounts?
A: Not at this time.
Q: How do I access the eNewspaper?
A: If you have registered to receive the eNewspaper of the Los Angeles Times, a digital replica of the print newspaper, you will receive a daily email reminder that it is available. However, you don't have to wait for the email to arrive to access that day's edition. You can find the eNewspaper of the daily edition after 5:30 a.m. any morning by going to the Account Management page. To make it even easier to get to the eNewspaper at any time, you can bookmark the Account Management page link or add a shortcut icon mobile phone home screen.
Q: I subscribe to latimes.com on my eReader (Kindle or Nook). Am I therefore eligible for Unlimited Digital Access at no additional cost?
A: Not at this time.
Q: I am having trouble opening or downloading the eNewspaper.
Q: I commute and want to read the eNewspaper when I am off-line.
A: You can download the daily eNewspaper on your mobile device before you leave home. Start downloading the latest edition by clicking on the down-facing arrow in the navigation bar at the top of the page. It will take a few minutes to download a full edition. When it is complete, you will see a check mark over the arrow in the navigation bar. The eNewspaper will be downloaded and stored in your browser cache, so you will need to keep your browser tab open in order to access it when you're off-line. If you've closed your browser, you can click on the link in your eNewspaper e-mail, but you will need to be connected to the Internet to re-authenticate. You can only download one edition at a time.
Q: How do I add a home screen icon to my iPhone or iPad?
A: Before you download the file for the first time, you can add an icon to your home screen on an iPhone or iPad. To get started, click on the icon with the small arrow to the left of the browser URL. Pick "Add to Home Screen." Once you have added the button, open the icon you created on your home screen and start downloading the latest edition by clicking on the down-facing arrow at the top of the page.
Q: How can I manage my digital and/or print subscription on the Los Angeles Times self-service web site?
A: Click here and you can temporarily suspend your paper while you're on vacation, report a delivery issue, access the eNewspaper, change your address for delivery and/or billing, enroll in EZ Pay and update your credit card information on your EZ Pay account.
Q: How can I create an account on this self-service web site?
A: Click here and enter your email address under “First time to this site?” to begin the registration process. If you are already registered on latimes.com you can click the log in button and use the same login method and info on the self-service site.
Q: I travel frequently. What happens to my Unlimited Digital Access subscription then?
A: There's no need to place your Unlimited Digital Access subscription on hold. You will have full access to latimes.com, the News App and the eNewspaper anytime and anywhere. To temporarily suspend delivery of your paper while you're on vacation, click here or call Customer Service at 1(800)252-9141. Please provide a restart date within 30 days of the vacation stop date. For longer vacations, please contact Customer Service at 1(800)252-9141.
Q: What are your newspaper delivery times?
A: Guaranteed delivery times are:
Monday-Friday 6:00 am
Q: How do I report my paper missing, wet/damaged or incomplete?
A: To report an issue with your newspaper delivery, please click here.
To report an issue with your paper or get a replacement delivered, please contact us before 10:30am Monday-Saturday or 11:00 Sunday.
Q: How do I make a payment?
A: To make a payment, please call us at 1(800)252-9141.
Q: What is EZ Pay?
A: EZ Pay is our recurring payment program. It's the safe and convenient way to pay for your LA Times subscription automatically! Pay with your credit or checking account. Switch to EZ Pay now by calling 213-283-2274.
Q: Can I change/update the credit card I use for EZ Pay?
A: Yes. You can manage the credit card used for your EZ Pay account by calling Customer Service at 213-283-2274. Even if you are updating the expiration date, you'll need to enter all the credit card information. This is a security precaution.
Q: How do I make changes to my account, or get additional account assistance?
A: Once you have activated your subscription, you can manage settings, newsletters, and change your email address and password at our Account Management page. If you haven't already done so, please visit the site to register your account.
Q: What is your cancellation and refund policy?
A: You may cancel at any time by calling Customer Service at 1-800-88-TIMES.
Q: My question is not answered here; how can I get more information?
A: We're sorry your question wasn't answered and look forward to hearing from you. Please send your question to firstname.lastname@example.org or call Customer Service at 1(800) 252-9141.
Q: Where can I give you my feedback regarding Los Angeles Times subscriptions?
A: Use our convenient comment form here.
Signing in to access content and participate
Q: When do I need to log in and how do I do so?
A: You can log in to your subscription account, comment on articles or sign up for newsletters by clicking "log in" on the top right corner of the latimes.com homepage. You will also be asked to log in if you have not already done so and have reached your monthly article limit.
Q. I do not have a subscription, but I do comment or receive newsletters. How do I log in to modify my account settings, link social accounts like Facebook, or change my newsletter subscriptions?
A: You can log in to comment and adjust your account settings by clicking the "log in" link on the top right corner of latimes.com.
Q: What if I have a subscription and the sign up link doesn't recognize my account and asks me to pay again?
A: Click on the link that says, "Already an L.A. Times subscriber? Click here to match" and follow the process for matching your current account to your subscription.
Q: What if I am already registered to comment or receive newsletters, but with a different email address than I used for joining Unlimited Digital Access?
A: Click on the link that says, "Already a home delivery customer? Click here to match" and follow the process for matching your previously registered account to your new subscription.
Q: Why do you require cookies for registration?
We require cookies to enable social sign-on (for example using your Facebook or Google account to sign on to our sites), to keep you signed into our sites and to share information among our Tribune applications, which provides you with a more personalized experience.
Make a Change to Your Subscription
Q: How do I make a change to my subscription?
A: If you would like to make a change to your subscription please contact the LA Times Customer Service Center at 213-283-2274. Our hours of operation are M-F 7:00am-5:00pm; Saturday and Sunday 7:00am- noon; holidays 7:00am-11:00am (PST).